ResolveROI    Record Retrieval Portal

INSTRUCTIONS – RECORD RETRIEVAL:

Enter the Request # located on the invoice you received
Enter the Invoice # located on the invoice you received
Enter the Date of Birth (DOB) for the patient’s records
Enter the Zip Code (5 digit) provided for record delivery
Click the Home link to begin again or retrieve other records
PAYMENT TERMS – DUE UPON RECEIPT:

Payment of all invoices required prior to record retrieval
Phone payments are accepted at (844) 887-8109
Mail payments to the address provided on the invoice
Records available immediately after payment

IMPORTANT! ResolveROI has fulfilled its obligation and processed your release of information request, and records are considered delivered as of the date of your invoice. Payment of all invoices according to stated terms is the contractual responsibility of the requester, failure to pay may prevent processing and delivery of any current or future release of information requests, and requests may not be “cancelled” once processed. For security purposes records are available for a limited time from the original invoice date, and it is the requester’s responsibility to retrieve records within 15 days of payment. Future requests for records previously requested and processed, but not paid for and, or retrieved prior to expiration of availability, will be considered new requests, and all original and subsequent invoices remains the responsibility of the requester.